FREQUENTLY ASKED QUESTIONS
It is our pleasure to help you with your order. Below are some of the most frequently asked questions that we receive.
What is the minimum order? For in stock balls, the minimum order is 50 pieces. For a special order, the minimum maybe as low as 24 pieces.
What is the lead time for production? It takes 5 days for production after you approve the virtual sample. Multi-colored logos take a few days more.
Do you accept Special Orders? Yes. Please provide the manufacturer’s style number of the ball you want. Special orders are placed in one dozen increments.
How is payment handled? All orders are prepaid. We accept check, PayPal, VISA MasterCard and American Express. Credit cards incur a 3% bank fee.
How do you ship? We ship using UPS or FedEx Ground. Whichever is least expensive. We can ship using your UPS or FedEx account is you provide the account details.
What are Pantone Colors? The Pantone Matching System or PMS is a method of identifying colors by a numerical code. Pantone Colors are assigned within the Pantone Color Chart. Every color has a identifying number. Pantone Colors are universally used to maintain the correct printing color through out the production process. There is an extra charge for PMS color match.
What forms of artwork do you accept? We require vector artwork. Please send EPS, AI or PDF files. Please contact us if you need help with creating artwork.
What is vector artwork? Vector artwork is created using software programs with vector functionality, examples include Adobe Illustrator or Corel Draw. These programs use mathematic equations and geometric primitives (points, lines, and shapes) to create art that is clean, camera ready, and can be scaled infinitely, without any loss of quality or fidelity.
Do plate charges apply to reorders? As long as you are providing an exact reorder, plates charges normally will be waived.
How long does it take to receive a virtual sample? Many times virtual samples are sent the same day. Providing vector artwork will help to expedite the process.
What does PQI and COR mean?
Compression is rated at PQI (pounds per quarter inch)
A 375 compression ball takes 375 pounds of pressure to compress it 1/4 inch. A 525 ball takes 525 pounds.
COR (coefficient of restitution) measures how much “bounce” it has.
A 50 COR ball, when shot at a wall at 100 MPH, will bounce back at 50 MPH. It has 50% of its speed.
A 40 COR ball will come back at 40 MPH (40% )
Please call or e-mail us if you have any additional questions.